General Terms & Conditions

Article 1

GENERAL PROVISIONS

These General Terms and Conditions for providing tourist services are an integral part of the Contract – Voucher between the travel agency “North North East” (IĮ „Šiaurės vanduo“; company code 303917352; Klaipėda, Liepojos street 142, Lithuania) (hereinafter: us, we, our) and the travel contractor (hereinafter: Client, you). All information and conditions in the Tour Program and in these General Terms and Conditions are binding for both parties; The Guide and the Client, unless otherwise is determined by the Contract. By confirming and paying a reservation fee, you are confirming that you fully accept these General Terms and Conditions. No supplementary agreements have been made and we do not recognize any Client conditions that are contrary to these General Terms and Conditions, unless we have expressly agreed to such conditions in writing. You should read these terms and conditions carefully.

Article 2

CONTENT OF THE OFFER

We ensure the service according to information published and validated on the day of the reservation and confirmation, and according to the description and travel period confirmed in the reservation.
We guarantee ditto except in the case of force majeure or exceptional circumstances that cannot be foreseen or prevented. Under force majeure and exceptional circumstances we understand: death, sudden sickness or accident with severe physical injury of a Client or his/her close family member; war; strike; terrorist actions; natural disasters; limitations issued by authorities and delays of all transport means. We are not obliged to offer services which are not in accordance with this General Terms and Conditions.

Article 3

RESERVATIONS AND PAYMENT

The reservation (booking) of our services can be made online (https://northnortheast.lt/) and e-mail info@northnortheast.lt. An order is considered to be approved after payment of the full amount or part of the amount, depending on the tour. You are obligated to provide all correct information required for the reservation procedure. By confirming a reservation, signing a contract, a voucher or a booking form, i.e. by dictating the credit card number using offline payment option you are confirming that you are fully aware of these General Terms and Conditions and that you accept them.

Payment can be made in Lithuania or from abroad using following methods:
1. Online credit card payment – Visa, MasterCard, Maestro, American Express If this is the best option for you, payment form is in our webpage https://northnortheast.lt/
The signed form authorizes us to charge your credit card for the agreed booking amount. Your, Client’s, credit card shall be charged for the agreed amount in local currency – according to the EUR selling rate of Lithuania on payment date. Some differences between the exchange rates in the US, EU and other coountries are possible, and the Client accepts the Lithuanian exchange rate.
2. Cash payment in Lithuania
Clients from Lithuania can pay for their reservations directly to our account by money order.
3. Payment by bank transfer
Payment or prepayment for the services agreed upon in the Contract may be done by the Client by money wire to the Guide IBAN (II „Siaures vanduo“; LT;  LT467044060008018260 AB SEB BANKAS; SWIFT CBVILT2X).

Article 4

CHANGES AND CANCELLATION BY THE GUIDE

The Guide reserves the right to make full or partial changes to the program in the case that extraordinary circumstances that could not have been anticipated or avoided occur before the start of the tour. (Article 2)
The Guide reserves the right to change tour start date or time in case of: tour schedule, unfavorable safety conditions in the country, and unfavorable weather conditions. The Guide has no control over such events, and is therefore unable to accept responsibility for them. Depending on the reason for changes or cancellation of a reservation, we will inform you about incurred changes; then first we will try to find appropriate alternative service at least with the same standard and with the same price thatyou already paid. If there is no appropriate alternative available, we will give you a full refund of paid amount. In case of cancellation of the reservation from us, you do not have right to demand any indemnification of damage besides a full refund as stated above.
If there are not enough participants (minimum 2) for regular tour (in our website), cancellation is possible up to 24 hours before the start of the tour. If the order was made later, cancellation from the organizer is possible – up to 12 hours before the start of the tour. The refund is 100 % (only for mentioned reason).

Article 5

OUR OBLIGATIONS

We are obligated to provide services, to take care about the services provided by its contractors and to select contractors according to your interest. We are also obliged to take care about your rights and interests in accordance with the tradition of the tourism industry. We will fulfill obligations stated above, except in case of force majeure and exceptional circumstances (Article 2).

Article 6

THE GUEST’S RIGHT TO CHANGES AND CANCELLATIONS

If you wish to change or cancel the reservation, you must do so in writing (via e-mail or mail). We will approve change only if it is possible. Change of reservation understands: change of number of Guests; change of consumer of service; change of accommodation, change of service and/or change of date of the service.
If there is a possibility of change of reservation without additional expenses, the change will be performed without extra charge. If change of reservation requires additional expenses, those expenses will be extra charged to you with a prior notice. In case, you do not accept extra charges caused by reservation change or if change of reservation is not possible, and you for that reason cancel the reservation, conditions for cancelled reservations will be applied as follows:
– for group and private tour reservations cancelled up to 6-3 days prior to the beginning date of the service we will charge 50 % of the total amount of reservation– for group and private tour reservations cancelled up to 48 hours prior to the beginning of the service, we will charge 100 % of the total amount of reservation
– for reservations of regular one-day tours (only) cancelled up to 24 hours prior to the beginning of the service, we will refund 100 % of the total amount of reservation. Later than 24 hours cancellations are not refundable.
– gift coupons are not refundable at any time In case of cancellation for exceptional circumstances (Article 2, this General Terms and Conditions) you are obliged to present written document issued by the authorized institution. We will check authenticity of the document and only if the document is authenticable, you will have right to full refund.
When reservation is paid by credit card, the refund will be given on the credit card as well. We are obligated to refund amount for cancelled reservation within 60 days of accepted written document issued by the authorized institution in case of exceptional circumstances. If the Client who cancels a reserved and paid service finds a new customer for that service, we will charge only real additional expenses. New Client accepts all obligations from these General Terms and Conditions.

Article 7

GUEST’S OBLIGATIONS

You are obligated to:
– have valid travel documentation
– respect and abide by all customs and foreign exchange regulations as well as the laws and other regulations of the Republic of Lithuania
– enquire whether or not you need visa for the Republic of Lithuania, and if so, you are obligated to pay expenses for it
– abide by house rules of the accommodation units and cooperate with the service providers in a well-intentioned manner
– upon arriving at the destination, present the service provider with the document proving that theservice is payed.
If you do not follow these regulations, you will be responsible for expenses or damage.If you are coming with a pet, you are obligated to announce in advance number of pets eventually coming, type and size.

Article 8

GUEST’S OBLIGATIONS

We are not responsible for the damaged, lost or stolen luggage or any valuables kept in the accommodation. Lost or stolen luggage or valuables are to be reported to the service provider and the police. The Client must have adequate travel insurance for the journey and should claim the compensation on the basis of the insurance policy contracted with the insurance company for any loss or damage to luggage and/or personal possessions.
You have a right on reclamation for paid services that are not preformed. If you are not satisfied with the service, you can submit complaint in writing via mail or e- mail.
Procedure of reclamation:
– you are obligated to report complaint to the tour guide or service provider upon arrival
– if the reason for reclamation occurred during a stay, you are obligated to report complaint upon occurrence
– you are obligated to cooperate with the service provider and our tour guide with intention to eliminate causes of the reclamation
– if you accept the proposed solution which corresponds with the service rendered on the spot, we are not obligated to take additional complaints into consideration
If the problem is not resolved on the spot following an intervention, you are obligated to submit a written complaint to us along with supporting documents as well as any photographs to support the complaint by e-mail to info@northnortheast.lt or via mail: Simas Prušinskas, IĮ „Šiaurės vanduo“; Liepojos street 142, Klaipėda, Lithuania
The highest amount of compensation per complaint can cover only the complaint portion of the service.
If you do not reclaim the service on the spot, you cannot fulfill right for a refund.
We and our suppliers reserve the right for reclamation if we think that any damage is done.
By confirming reservation you accept to pay any damage at the spot.

Article 9

SECURITY OF YOUR PERSONAL INFORMATION

Your personal information is required for processing requested service. Your personal information given to us of your own free will be used for communication between you and us. We are under obligation that personal information will not be given to a third party except for the purpose of carrying out the requested service.

Article 10

INSURANCE

We strongly recommend that you come to your tour fully insured and to make sure that all of the activities which you will be carrying out are covered by such insurance. This insurance must include emergency evacuation and repatriation costs in respect of all of your activities.

Article 11

FINAL PROVISIONS

If any of the parties finds the resolution to the dispute unsatisfactory, they are entitled to file for court of Lithuania.

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